Compass Community Services

“I choose to volunteer for Compass Community Services…because I am passionate about working with people…Whether (callers) need assistance getting to a calm state, a confidence boost, or just a person to talk to, it feels good to give people those little moments of positivity…Building a trusting, judgement free relationship with each client is important to me as I want each individual to feel comfortable…This was the best volunteer experience I have had, so I thank you for this opportunity and will continue to do my very best working as a Distress Line Operator.”
– Hannah

“…I have experienced how the teleconnect service is a source of regular social support for many elderly people who live alone, as well as other people, who struggle with long-term depression, anxiety, and addiction. After the Teleconnect phone check ins, I feel a sense of satisfaction that I was able to make someone feel validated, and maybe even less worried or distressed…Many callers…have other mental health supports in their lives, but this service fills in the gap during times where they are unable to receive support…these (services) have helped many people feel a sense of personal security, validation and direct empathy from another (when) they are alone and vulnerable…”

“Volunteering at Compass Community Services’s Telephone Support centre has proven to be very rewarding…Crises do not discriminate. They can impact all of us at any given time…I aspire to be the voice that I would want to hear on the other end of the phone…A common connection we all share is that of humanness…During the unprecedented COVID-19 pandemic…(p)eople were afraid…What emerged however, time and time again, were the themes of hope and resilience. It became evident that many of our callers just needed a venue to ‘talk it out’ in order to solve their own problems, others required more support, but all were thankful for the service.”
– Clair